Yes, the customer must pay for returning the goods except for cases where the product is damaged or faulty.
You have two options:
- Use our label system and bring the parcel to a post office £6.99 will be deducted from the refund.
- Send it by your own means with the carrier you want. The cost will depend on the transport company of your choice and will not be refundable.
* You must place a new order if you wish to receive a new product.